Privacy policy
Last updated: August 2026
Mobile Arena Distribution Ltd ("we", "us", "Mobile Arena") is committed to protecting your privacy. This policy explains how we collect, use and safeguard personal data when you use our website or purchase our products, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who we are
Data controller: Mobile Arena Distribution Ltd
Address: 19 High Park Crescent, Sedgley, Dudley, DY3 1QZ, United Kingdom
Email: info@mobilearena.co.uk
Information we collect
- Account & order data: name, email, phone, billing/delivery addresses, order history
- Payment data: processed securely by our payment providers — we do not store full card details
- Communications: messages sent via contact forms, email or WhatsApp
- Technical data: IP address, browser type, device information and cookies (see Cookie Policy)
How we use your data
- Processing and fulfilling orders for mobile parts and accessories
- Customer service, warranty and returns handling
- Account management and order tracking
- Improving our website and product range
- Marketing communications where you have opted in (you may unsubscribe at any time)
Legal bases
We process personal data on the basis of: contract performance (fulfilling orders), legitimate interests (running our business, fraud prevention), legal obligation, and consent where required (e.g. marketing cookies).
Sharing your data
We share data only with trusted service providers who help us operate — such as couriers, payment processors and email services — under appropriate data processing agreements. We do not sell your personal data.
Retention
We retain order and account records as required for tax, warranty and legal purposes, typically up to 6 years for financial records.
Your rights
You have the right to access, rectify, erase, restrict processing, data portability and to object to processing. Contact info@mobilearena.co.uk. You may also complain to the Information Commissioner's Office (ICO).